Handbook of Human Factors in Web Design

Contents
Foreword...................................................................................................................................................................................... xi
Preface.......................................................................................................................................................................................xiii
Editors.......................................................................................................................................................................................xvii
Contributors...............................................................................................................................................................................xix
Section I Background and Overview
Chapter 1. Historical Overview of Human Factors and Ergonomics........................................................................................ 3
Stanley N. Roscoe
Chapter 2. A Brief History of Computers and the Internet..................................................................................................... 13
Ira H. Bernstein
Chapter 3. Human–Computer Interaction.............................................................................................................................. 35
Alan J. Dix and Nadeem Shabir
Section II Human Factors and Ergonomics
Chapter 4. Physical Ergonomics and the Web......................................................................................................................... 65
Michael J. Smith and Alvaro Taveira
Chapter 5. Cognitive Ergonomics........................................................................................................................................... 85
Craig M. Harvey, Richard J. Koubek, Ashok Darisipudi, and Ling Rothrock
Chapter 6. Human Factor Aspects of Team Cognition.......................................................................................................... 107
Preston A. Kiekel and Nancy J. Cooke
Section III Interface Design and Presentation of Information
Chapter 7. Multimodal User Interfaces: Designing Media for the Auditory and Tactile Channels...................................... 127
M. Ercan Altinsoy and Thomas Hempel
Chapter 8. Presentation of Information................................................................................................................................ 153
Thomas S. Tullis, Fiona J. Tranquada, and Marisa J. Siegel
Chapter 9. Developing Adaptive Interfaces for the Web........................................................................................................191
Constantine Stephanidis, Alexandros Paramythis, and Anthony Savidis

Section IV Organization of Information for the Web
Chapter 10. Applications of Concept Maps to Web Design and Web Work............................................................................211
John W. Coffey, Robert R. Hoffman, and Joseph D. Novak
Chapter 11. Organization and Structure of Information Using Semantic Web Technologies................................................. 231
James R. Michaelis, Jennifer Golbeck, and James Hendler
Chapter 12. Organization of Information for Concept Sharing and Web Collaboration......................................................... 249
Hiroyuki Kojima
Chapter 13. Web-Based Organization Models........................................................................................................................ 263
Virginia Dignum and Javier Vázquez-Salceda
Section V Information Retrieval and Sharing: Search Engines, Portals,
and Intranets
Chapter 14. Searching and Evaluating Information on the WWW: Cognitive Processes and User Support.......................... 283
Yvonne Kammerer and Peter Gerjets
Chapter 15. Design of Portals................................................................................................................................................. 303
Paul Eisen
Chapter 16. Intranets and Intra-Organizational Communication............................................................................................ 329
Julie A. Jacko, Molly McClellan, François Sainfort, V. Kathlene Leonard, and Kevin P. Moloney
Section VI Accessibility and Universal Access
Chapter 17. A Design Code of Practice for Universal Access: Methods and Techniques...................................................... 359
Constantine Stephanidis and Demosthenes Akoumianakis
Chapter 18. Access to Web Content by Those with Disabilities and Others Operating under Constrained Conditions........ 371
Benjamin B. Caldwell and Gregg C. Vanderheiden
Chapter 19. International Standards for Accessibility in Web Design and the Technical Challenges in Meeting Them....... 403
Lisa Pappas, Linda Roberts, and Richard Hodgkinson
Section VII Web Usability Engineering
Chapter 20. User Research: User-Centered Methods for Designing Web Interfaces...............................................................417
Fred Volk, Frank Pappas, and Huifang Wang

Chapter 21. Evaluating Web Usability.................................................................................................................................... 439
Kim-Phuong L. Vu, Wenli Zhu, and Robert W. Proctor
Chapter 22. The Web UX Design Process—A Case Study..................................................................................................... 461
Deborah J. Mayhew
Section VIII Task Analysis and Performance Modeling
Chapter 23. Task Analysis Methods and Tools for Developing Web Applications................................................................. 483
Thomas Z. Strybel
Chapter 24. An Ecological Perspective to Meaning Processing: The Dynamics of Abductive Systems................................ 509
J. M. Flach, K. B. Bennett, P. J. Stappers, and D. P. Saakes
Chapter 25. Cognitive User Modeling.................................................................................................................................... 527
Hedderik van Rijn, Addie Johnson, and Niels Taatgen
Section IX Specific Web Applications
Chapter 26. E-Learning 2.0.................................................................................................................................................... 545
Lisa Neal Gualtieri and Diane Miller
Chapter 27. Behavioral Research and Data Collection via the Internet.................................................................................. 563
Ulf-Dietrich Reips and Michael H. Birnbaum
Chapter 28. Designing E-Commerce User Interfaces............................................................................................................. 587
Lawrence J. Najjar
Chapter 29. E-Health in Health Care...................................................................................................................................... 599
François Sainfort, Julie A. Jacko, Molly McClellan, Kevin P. Moloney, and V. Kathlene Leonard
Section X User Behavior and Cultural Influences
Chapter 30. Human Factors in Online Consumer Behavior.................................................................................................... 625
Frederick A. Volk and Frederic B. Kraft
Chapter 31. Analyzing and Modeling User Activity for Web Interactions............................................................................. 645
Jianping Zeng and Jiangjiao Duan
Chapter 32. Web Security, Privacy, and Usability................................................................................................................... 663
E. Eugene Schultz

Chapter 33. Cross-Cultural Web Design................................................................................................................................ 677
Pei-Luen Patrick Rau, Tom Plocher, and Yee-Yin Choong
Section XI Emerging Technologies
Chapter 34. Mobile Interface Design for M-Commerce.......................................................................................................... 701
Shuang Xu and Xiaowen Fang
Chapter 35. Human Factors in the Evaluation and Testing of Online Games......................................................................... 725
Karl Steiner
Chapter 36. What Is in an Avatar? Identity, Behavior, and Integrity in Virtual Worlds for Educational
and Business Communications........................................................................................................................... 739
Keysha I. Gamor
Section XII Return on Investment for the Web
Chapter 37. Determining the Value of Usability in Web Design.............................................................................................753
Andrea Richeson, Eugenie Bertus, Randolph G. Bias, and Jana Tate
Index......................................................................................................................................................................................... 765